Contact
Primary support channels
Choose the mailbox that best matches the issue so the request lands in the right queue the first time.
Support
Customer support, billing questions, and reviewer follow-up.
Security
Security review, responsible disclosure, and trust-boundary questions.
Abuse
Phishing, misuse, impersonation, and reputation-review escalations.
Response
What to include
A few specifics help NexFade reproduce issues faster and respond with the right context.
Diagnostic details
Share the affected workspace email, what you were doing, the platform where it happened, and whether the issue touches secure links, file requests, billing, or the Outlook add-in.
Reproduction context
If you are testing the Outlook add-in, include the Outlook client, add-in version, screenshots, and any error text so the issue can be reproduced quickly.
Response window
Customer support and reviewer requests target a response within one business day.
That includes billing questions, marketplace follow-up, and security-review routing.
Security
Security and abuse reports
Reports are easiest to act on when they arrive with enough context to confirm the issue and support any vendor or reputation-review follow-up.
What to send
Include the affected URL, timestamps, screenshots, and any browser, firewall, or vendor warning text.
Where to route it
Use security@nexfade.com for security review and abuse@nexfade.com for phishing, misuse, or impersonation reports.